The Crux of Care Management: Steps to Managed Care and Patient-Centric Service Excellence for Leaders (Paperback)
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EIGHT CRUCIAL STEPS FOR HIGH PERFORMING, SUSTAINABLE ENVIRONMENTSWe all count on quality medical care, from sore throats to heart surgery, and a network of talented professionals makes it all happen. But it can be a rocky road behind the scenes. That's where care management programs come in, providing coordinated education for everything from medical conditions and healthcare team training to compliance protocols and process monitoring. Fractures in a care management program, however, can crumble the fortress and spell doom for reliable patient care. Seasoned healthcare pro Tramico Herman helps right the ship with consumable content and a roadmap to build next generation, industry-driving care models.Health plan executives, battle-tested frontline staff, and healthcare innovation leaders can turn to The Crux of Care Management to establish high-performing, profitable, impactful teams with a patient-centered approach:
- Inspire your leadership and frontline teams
- Apply care management program fundamentals to foster efficient workflow
- Lead with confidence and action from the bottom up
- Infuse quality through step-by-step processes
- Channel team autonomy to superior patient care